At UK Driver Services, we are committed to protecting the privacy and security of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and coordination services.

1. Information we collect

To provide our professional coordination services, we must collect specific personal data, which may include:

• Identity Data: Full name, date of birth, and nationality.
• Contact Data: Email address, phone number, and residential address.
• Driver Data: Driving license number, theory test certificates, and driving history (including points or disqualifications).
• Sensitive Data: Medical details (for HGV medical coordination) and identification documents (for EU-UK license exchanges).
• Payment Data: Transaction details through our secure payment processors (we do not store full credit card details on our servers).

2. How we use your information

We use your data only for the purposes of fulfilling your requested services:

• Service Coordination: Booking tests with the DVSA and managing applications for license exchanges or point removals.
• Communication: Sending updates regarding your test dates, application status, or access to study materials.
• Internal Records: Maintaining administrative logs for legal compliance and customer support.
• Improvement: Analyzing website traffic via cookies to improve user experience.

3. Data sharing and disclosure

We do not sell or rent your personal data to third parties. We only share information with:

• Government Authorities: Such as the DVLA or DVSA, to book tests or process license applications on your behalf.
• Service Providers: Secure payment gateways and digital study material providers.
• Legal Compliance: If required by law or to protect our legal rights.

4. Data security

We implement robust technical and organizational measures to protect your data. This includes:

• Encryption: Secure Socket Layer (SSL) technology for all data transfers.
• Access Control: Limiting data access only to authorized personnel required for service coordination.
• Physical Security: Ensuring that any physical documents sent to us are handled with the highest level of confidentiality.

5. Your legal rights

Under the UK GDPR, you have the following rights regarding your personal information:

• The Right to Access: You can request a copy of the data we hold about you.
• The Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• The Right to Erasure: You can request that we delete your data (subject to legal record-keeping requirements).
• The Right to Object: You can object to the processing of your data for marketing purposes.

6. Data retention

We only keep your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Contact us

If you have any questions about this Privacy Policy or how your data is being handled, please reach out to our data protection team via our official contact channels.